Reference

How bas88 Handles Your Personal Data

This page sets out exactly what data bas88 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use the platform — and what we do with it.

Account data kept securebKash, Nagad, Rocket payment data protectedNo data sold to third partiesYou can request your data anytimeCookie use disclosed fully
bas88 How bas88 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct an error, or raise a concern about how we handle your information, our support team is the right starting point. We handle privacy requests separately from general account queries so your request reaches the right person without delay. Contact us through any of the channels below and include your registered mobile number so we can match your request to your account.

Live Chat Start a chat from any page on the site. Quote your registered mobile number so we can pull your account and handle your privacy request directly.
Email Support Send your data request or privacy concern to our support address. We aim to respond to privacy-related emails with a clear next step within a reasonable timeframe.
Account Help Section Log in and navigate to the Help section in your account dashboard. You can submit a formal data request form there, and we will confirm receipt by SMS to your registered number.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data practices are built around four areas: secure storage, cookie transparency, account-level access controls, and a clear process for data retention and deletion. We do not hold your information indefinitely — account data is retained only as long as your account is active or as required by the applicable rules in your region. When you close your account, we follow a structured deletion process for data we no longer need. Your rights here depend on the laws of your jurisdiction.

Encrypted Storage

Your account details, mobile number and payment wallet references — bKash, Nagad, Rocket — are stored using encryption. Unauthorised access to raw account data is blocked at the infrastructure level.

Cookie Use

We use cookies to keep your session active, remember your device, and measure which parts of the site you visit most. You can manage cookie preferences through your browser settings at any time.

Account Security Controls

Login to your account uses an OTP sent to your registered mobile number. If we detect a login from an unfamiliar device, we flag it before granting access — your number is the verification key.

Retention and Deletion

We keep your data for as long as your account is open and for any period required under applicable regional rules. Once that period ends, we delete or anonymise records we no longer need to hold.

Common Questions About Your Data and Rights

Here are the questions we hear most often about how bas88 handles personal data, what rights you have, and how to act on them. If your question is not covered below, reach out via live chat or email and we will respond clearly.

We collect your name, mobile number, email and the payment method you use — bKash, Nagad or Rocket. We also log device and session data to protect your account from unauthorised access.

Your wallet details are shared only with the payment processor completing your transaction. We do not share bKash, Nagad or Rocket data with advertisers or unrelated third parties under any circumstance.

Log in and go to the Help section in your account dashboard, or contact support via live chat with your registered mobile number. We will confirm your request and provide your data in a readable format.

Yes. You can request deletion through our support team. We will remove data we are not legally required to retain. Some records, like transaction logs, may be held for a period required by applicable regional rules.

Cookies keep your session active, remember your preferred device, and help us see which parts of the site are used most. You can clear or block cookies through your browser or mobile settings at any time.

Contact our support team by live chat or email immediately. Quote your registered mobile number so we can locate your account record and investigate your concern as a priority privacy matter.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.